Spin138 FAQ – Answers to All Your Questions

No. spin138 only allows one account per individual. Creating duplicate accounts using different information is a violation of the Terms and Conditions and may result in all related accounts being closed and balances forfeited. If you are having trouble accessing your existing account, contact our customer support and we will help you recover access safely.

For identity verification (KYC), you will need to provide a copy of your valid Malaysian MyKad or passport. For withdrawals exceeding a certain limit, proof of address such as a recent utility bill or bank statement (not older than 3 months) is also required. Submit documents via the "Account Verification" section in your account settings. The review process typically takes 1–2 working days.

Log in to your account and go to "Account Settings" or "My Profile". There you can change your password by entering your current password and a new one. To change your email, you will need to verify your identity first by submitting a new OTP. If you cannot log in, use the "Forgot Password" function on our login page.

The minimum deposit at Spin138 is MYR 30 for most payment methods. For digital wallets such as Touch 'n Go eWallet and GrabPay, the minimum may vary slightly. There is no maximum deposit limit for standard accounts, though accounts must complete KYC for deposits exceeding certain daily limits. All deposits are credited to your account within minutes once the transaction is confirmed.

spin138 supports a wide range of payment methods commonly used in Malaysia:

• Online bank transfer (Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong)
• Digital wallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant banking via FPX
• Visa/Mastercard debit cards from selected Malaysian banks

For more details, visit the Deposit ours.

First, check your bank statement or digital wallet to confirm whether the transaction was successfully processed on your end. If the funds were deducted from your account but have not appeared in spin138, save your transaction proof (reference/receipt number) and contact our customer support. Please provide your spin138 account number, deposit amount, payment method, and transaction time to speed up the investigation. This issue is usually resolved within 1–2 working hours.

Withdrawal processing times at Spin138 are among the fastest in the industry. For digital wallets (Touch 'n Go eWallet, GrabPay, Boost), withdrawals are processed within 15–60 minutes. Bank transfers typically take 1–3 hours for verified accounts. Withdrawals submitted outside business hours or on weekends may be processed on the next business day. Accounts that have not completed KYC may experience delays during the first review.

The minimum withdrawal is MYR 50. The daily maximum depends on your account tier – standard members can withdraw up to MYR 10,000 per day, while VIP members enjoy higher limits. For full details on withdrawal limits by tier, visit the Withdrawal or the VIP ours.

Withdrawals may be declined for several reasons: KYC not yet completed, outstanding bonus rollover requirements, bank account name does not match your spin138 account name, daily withdrawal limit reached, or account under security review. Check the rejection notice email we sent for the exact reason. Contact customer support if you need further clarification.

A rollover requirement (also known as a wagering requirement) is the total amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if you receive a MYR 100 bonus with a 30x rollover, you must place bets totalling MYR 3,000 (MYR 100 × 30) before you can withdraw winnings from that bonus. Check the Promotions for the rollover requirements of each bonus.

It depends on the bonus type. General bonuses can be used across most games. However, some games may contribute differently toward the rollover requirement – for example, slots typically contribute 100% while table games may only contribute 10–20%. Free spins are only valid for the specified slot games. Check the individual terms of each bonus for accurate details.

The welcome bonus must be claimed during your first deposit. If you did not activate the bonus at the time of deposit, it will not be credited automatically. Contact our customer support within 24 hours of your first deposit with proof of deposit and we will review your eligibility for a manual claim. Make sure you read the bonus terms before making your first deposit.

spin138 offers over 1,000 games across multiple categories:

• Live Casino: Baccarat, Blackjack, Roulette, Sic Bo with real live dealers
• Slots: Video slots, classic slots, and progressive jackpot slots from leading providers
• Bingo: Multiple bingo rooms with exciting prizes
• Fish Shooting: Interactive fish shooting games with varying difficulty levels
• Table Games: Poker, Dragon Tiger, Andar Bahar, and more

Yes, spin138 is fully optimised for all mobile devices. Our responsive platform automatically adjusts the display for Android and iOS smartphones. No app download is needed — simply open your web browser and visit spin138.pro. For the best mobile experience, you can add the website to your home screen via Chrome or Safari.

spin138's system automatically saves your game state. If your session disconnects due to an internet issue, log in again and open the same game — you will usually be reconnected to the same round. If the game cannot be resumed, the system will settle the round based on the valid outcome and update your account balance accordingly. If there is a dispute, contact customer support with the time and game details.

spin138 uses 256-bit SSL encryption for all data transmissions — the same standard used by banking institutions. Your personal data is stored on secure servers with restricted access. We never sell or share your personal information with third parties without consent. For full details, read Privacy Policy ours.

Log in to your account and go to "Settings" then "Security". Select "Enable Two-Factor Authentication" and enter your Malaysian phone number. You will receive an OTP for verification. Once activated, every new login will require an OTP code sent to your phone as an added security layer. We strongly recommend all members enable this feature.